Camp Experience Manager

Who We Are

We live and breathe cutting edge hardtop camping and introduction to outdoor experiences and their ability to reset minds, grow resilience and nurture well-being. Every young person who comes through Kinglake Adventure Camp (KFAC) not only creates lasting memories, but also leaves with a new found optimism and new life skills for whatever their future brings.  

Facilitators stay with only one group throughout and have the opportunity to build engagement around behavioural development, and guide young people, according to year level and context, as they take on learning experiences. Every KFAC experience builds on what students are learning at school, so that the classroom and camp intentions are all in sync. 

From meditating deep in the forest scaling high ropes challenges, there’s an inner and outer journey that takes place within KFAC experiences.

Our Experience Manager is at the heart of what we do. You will orchestrate the bringing together of many functions to deliver effective experiential learning (EL) programs.

Doing this effectively means bringing our ELDesign, ELDelivery and ELCrewDevelopmentPathways to life!

It's a step up from Program Coordinator roles as it oversees and coordinates across all components of delivery and related operations. From mentoring facilitators to client relations and ensuring operating procedures, no two days are the same! You will also overlap with our Journey Experience Manager where expeds and cultural immersion travel has overlapping resources with camp. If you are a General manager in waiting, it's a great next step.

You will report to the General Manager and will work closely with the Business Development team, the HR/Culture Manager, the Program Directors and of course our customers - not all of which are schools.

Oh, and we are a BCorp certified organisation which means we have our environment, social (including staff) and governance practices independently accredited. We are the first in the camps and activity provider space to have this accreditation.

Why you’ll love this role

With competitive pay and so many enviable perks, you’ll relish the opportunity to immerse yourself in a culture of courage and authenticity that feels like a family, and enjoy:

• Award rates with every hour, overtime and allowance assured. 

• All meals and accommodation, on us, at work.

• Overnight rates when on-call.

• Gelling with an amazing crew that feels like home.

• Guiding young people through fun challenges that inspire growth.

• Being in and around nature all the time.

• Working with a team who love what they do.

• Going on adventures every day.

• Only 60min from Melbourne CBD.

Life at Kinglake

You’ll pinch yourself knowing you get to take new bright-eyed faces into a spectacular forest and with similar souls every day. We think you’ll thrive on creating an atmosphere of positive growth through:

• Enjoying the beautiful forest setting of our residential camp.

• Facilitating light expedition programs.

• Hiking and other outdoor recreational activities.

• Facilitating initiative activities.

• Braving the ropes experiences.

• Group facilitation throughout a themed camp.

• Coaching individuals and groups through experiential learning processes.

• Preparing yourself to join Journey Development Programs crew.

Who we’d like to meet.

We’re excited to be on the lookout for another team player with a passion for creating fun learning environments, and who:

• Thrives in social settings.

• Fantastic interpersonal skills.

• A heart for positive change and growth

• A Cert IV in Outdoor Rec or equivalent.

• Wilderness 1st Aid or Remote Area 1st Aid

• Hard skills in Bushwalking

• Challenge Ropes Conduct or Supervise Certificate (preferred but not essential)

• CPR, Anaphylaxis management and Level II First Aid or willingness to obtain

• Outdoor Ed or Sport and Rec teaching qualifications

So, what else?

Seeing as our team is so tight-knit, we’d love to really know what really gets you going. What’s something extra you’d like to share about yourself that might not have made it to the resume? Tell us when you apply, we’re interested in you.

Come one, come all

Lastly, we really value diversity at KFA and welcome candidates from all backgrounds to apply. We’re excited to bring on people from all walks of life.

KFA is committed to creating a safe environment for children and young people. All applicants must comply with our child protection policy, drug and alcohol policy and a number of other positive workplace policies.

If you feel you would love to bring your energy and experience to KFAC, please APPLY

Please visit our website at www.kfacamp.com.au for further insight into life on the job.

Accountabilities

Non-Delivery

• Overview and understanding of long-term purpose, goals and strategy (see development pathways) 
• Understanding of organisation cycles and projects 
• Enable continuous improvement to product delivery by ensuring client and staff feedback is captured and communicated to the rest of the organisation, particularly business development team.
• Action unplanned grounds, equipment, and maintenance needs if material risk or business impact.
• Manage the day-to-day operations of the programs, including overseeing safety management systems and program evolutions. 

Program Delivery:

• Ensure delivery of operational and logistical aspects meet client expectation. 
• Work closely with internal and external stakeholders to assure successful delivery of programs: 
• • Provide management and leadership for the facilitation team, coordinating both internal and external communications, allocating resources and managing unforeseen to-do items. 
  • Ensure program information is effectively and accurately communicated between departments via staff meetings and systems.
  • Reach high levels of policy and procedure compliance through organisation motivation. 
  • Coordinate program delivery, otherwise, provide support to program staff (particularly program director) throughout the programs.

Development Pathways

Develop management competencies in one of the Organisation Management Roles - your choice. These specialisations will range from 6-12 months:

• People Management Experience; HR/ People and Culture, Staffing 
• Training and Mentoring, Coordinate, and foster staff development
• Stakeholder Relationship Management via Business Development 
• Research and Development/ Production Development/ New Journey Reccy’s 
• Site Management 
• Also involved in other various Projects for example: Odoo ERP System, First Aid Course, SOP Reviews